FAQs

Our store does not accept exchanges or refund. Each piece is made specifically for you.

Kindly contact us through WhatsApp if there is any damaged items.

Privacy Policy:

Velour will not share any given information at any means.

Terms of Service:

Velour only accepts the payment methods shown on our page.

Shipping Policy:

Local orders takes approximately 1-2 weeks.

International orders takes approximately 1-2 weeks.

International shipping will be processed within 2-3 working days after the order is ready.

*Delivery and shipment costs are fixed and will be calculated at checkout.